Frequently Asked Questions

Answer to the most common inquirees

FAQs

CANCELLATION POLICY:

100% cancellation on tents and seasonal items (spacewalks, canopies, etc in spring/summer) if cancelled 30 days or less from scheduled reservation date.  25% cancellation on all other items.

DAMAGE WAIVER:

The damage waiver is an equipment protection plan. It is a non-refundable charge equal to 6% of the equipment total.

All broken or worn items must be returned to Party Time Rental in order to avoid missing related fees. The renter is still responsible for any and all theft, damage, loss and/or destruction of/to the rented equipment.

SHOWROOM HOURS:

Monday-Friday – 8:00 a.m. to 5:00 p.m.

Saturday – CLOSED (October – March)

Sunday – CLOSED

APPOINTMENTS:

Appointments are not required during normal business hours to browse equipment and products. However, appointments are recommended if specialty linens or equipment are desired.

We do not schedule appointments on Saturday due to minimal business hours.

DELIVERY:

Delivery fees are based on zip code and other variables.  Additional fees may apply for extended travel outside of Indianapolis.

If you require a delivery within a very specific time frame, an additional “timed delivery” fee will apply.

Please call for accurate pricing.

DELIVERY AND PICK UP:

We will deliver and pick up all of our equipment from one location on the property. Please make us aware prior to the delivery of where the items can be placed. An example would be, placing the items on a dock for a business. If we were to encounter any stairs, extended carrying, difficult driving terrain there will be additional charges incurred.

SET UP:

Setup of tents are included in pricing.  Additional charges apply for setup and tear down of other equipment.

AFTER HOURS CONTACT:

If there are any problems WHATSOEVER with any of our equipment call our 24 hour paging service at 317.252.3832

ORDER TIMING:

You are strongly encouraged to gives as much as notice as possible especially if this is a large event, wedding reception or a tent. Nevertheless, we will always do our best to accommodate last minute orders as well, subject to availability.

ADJUST MY ORDER:

All changes must be made 3 days prior to in store pickup/delivery date.

CLEANING POLICY:

All dishware, flatware, stemware and other food related products must be rinsed free of food before being returned.

Additional cleaning fees will apply if food particles remain on the products. We will wash all items once they are returned.

MISSING ITEMS:

If you are missing items after the event, we will bill you missing for the cost of the item unless it is returned in a reasonable time period.

If you notice you are missing items before your event, call us immediately and we will do our best to remedy the situation if it is our error.

PAYMENT:

To place a reservation we require 25% on a credit card.  The deposit is non refundable if cancelled within 30 days of the reservation date (100% cancellation on seasonal items).  The balance is due the day before delivery or at time of pickup if picking up in store.

Store Hours

Monday - Friday: 8am - 5pm
Saturday: Closed October-March
Closed on Sunday
Phone: (317) 536-2022
ptr@ptrinc.com