Frequently Asked Questions

100% cancellation fees on tents and seasonal items if cancelled within 30 days of scheduled reservation start date. 25% cancellation fees on all other items when cancelled within 30 days of scheduled reservation start date.

The damage waiver is an equipment protection plan. It is a non-refundable charge equal to 9% of the equipment total.

All broken items must be returned to Party Time Rental in order to avoid missing related fees. The renter is still responsible for any and all theft, damage, loss and/or destruction of/to the rented equipment.

Monday-Friday – 9:00 a.m. to 4:30 p.m.

Saturday – CLOSED

Sunday – CLOSED

Appointments are not required during normal business hours to browse equipment and products. However, appointments are recommended if specialty linens or equipment are desired.

We do not schedule appointments on Saturday due to minimal business hours.

Delivery fees are based on zip code and other variables.  Additional fees may apply for extended travel outside of Indianapolis.

If you require a delivery within a very specific time frame, an additional “timed delivery” fee will apply.

Please call for accurate pricing.

We will deliver and pick up all of our equipment from one location on the property. Please make us aware prior to the delivery of where the items can be placed. An example would be, placing the items on a dock for a business. If we were to encounter any stairs, extended carrying, difficult driving terrain there will be additional charges incurred.

Setup of tents are included in pricing.  Additional charges apply for setup and tear down of other equipment.

If there are any problems WHATSOEVER with any of our equipment, call us at 317.536.2022. Equipment issues should be reported to our after-hours voicemail system detailing the issues you are experiencing.

You are strongly encouraged to provide as much as notice as possible when finalizing your reservation, particularly for large events and tent rentals. Nevertheless, we will always do our best to accommodate last minute orders as well, subject to availability.

All changes must be made 3 days prior to in store pickup/delivery date.

All dishware, flatware, stemware and other food related products must be rinsed free of food before being returned or additional fees will be incurred.

When you are picking up at our location you are expected to assist in the loading process. Please double check your items before you leave! If you are receiving a delivery, please check your items before you sign your paperwork. If you are missing items after the event, we will bill you missing for the cost of the item unless it is returned within (3) business days.

If you notice you are missing items before your event, call us immediately and we will do our best to remedy the situation if it is our error.

To place a reservation we require 25% on a credit card.  The deposit is non refundable if cancelled within 30 days of the reservation date (100% cancellation on seasonal items).  The balance is due the day before delivery or at time of pickup if picking up in store.